Terms & Conditions

Placing on order

Full payment is required at the point of ordering unless agreed with us. You will be provided with an order confirmation with an order number and a payment receipt. If ordering online, check your junk mail folder as confirmations may be redirected there by your security software. Please check your copy of the order carefully and let us know if any items are incorrect.

Due to the number of DumDums retail outlets it is especially important to check you have selected the correct outle for collection/delivery. DumDums cannot accept responsibility for errors made during the ordering process by the customer.


Changes to orders

Alterations to orders may be requested, but we may not be able to accommodate late changes. Additional charges may apply for any changes.


Collecting an order

If you have arranged to collect from one of our outlets, your order will be available within the time-slot selected. If for some reason you are unable to collect on the day specified, please contact us. Once an order has been collected, it is the customer’s responsibility to safely transport to its destination.


Delivery of an order

Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. DumDums cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.



DumDum doughnuts are hand-made, using fresh ingredients. Therefore there may be slight variations in appearance from those shown in our publicity material.


Consequential costs

DumDums will make every effort to fulfill you order correctly. In the unlikely event that this does not occur, please note DumDums does not accept any responsibility for consequential costs incurred due to errors made with products supplied or delivered. This does not affect your statutory rights.



We can only guarantee a full refund of your order if we receive your order cancellation instructions at least 24 hours (or 48 hours if your order is for a large/special order) before the collection time. Any other cancellation refunds will be entirely at DumDums discretion.


Price changes

DumDums reserve the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.


Customer satisfaction

We work hard at DumDums to ensure your complete satisfaction with our products.

If you are not entirely satisfied with your purchase or the standard of our service please contact us on info@dumdums.co.uk.